Privacy Policy

Last Updated: 2026-08-21

Privacy Quick Summary

  • What we collect: Account details, identity verification, payment info, and technical device data.
  • Why we collect it: To manage your account, process PHP transactions, and prevent fraud.
  • Who sees it: Only our trusted internal team and essential service providers (payments/KYC). We never sell your data.
  • How long we keep it: For the life of your account plus the period required by Philippine law.
  • Your control: You can request access, correction, or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy explains how betroom collects, uses, and protects the personal information of users accessing our platform in the Philippines. By using our services, you agree to the practices described in this document.

This policy applies exclusively to the betroom platform. It does not apply to third-party websites, payment gateways, or external links you may visit after leaving our site. We encourage you to review the privacy policies of any third-party service providers you interact with.

2. Personal Information We Collect

We collect information necessary to provide a secure and regulated gaming environment:

  • Account and Identity Data: Username, email address, and date of birth to establish your account and ensure you meet the legal age requirement.
  • Verification Documents: Copies of government-issued IDs to comply with Know Your Customer (KYC) and anti-money laundering standards.
  • Payment Data: Transaction records and payment method details necessary to process deposits and withdrawals in PHP.
  • Gaming and Transaction Activity: Records of games played, bets placed, and winnings to monitor fair play and provide support.
  • Technical Data: IP address, browser type, device identifiers, and operating system to optimize performance and detect multi-accounting.
  • Support Communication: Records of your interactions with our customer service team to resolve inquiries.

3. How We Collect Data

We gather information through three primary channels:

  • Directly from You: Information provided during registration, KYC verification, and when contacting support.
  • Automatically: Data collected via cookies and system logs while you navigate the website or app.
  • Partner Providers: Information received from our partner payment processors and identity verification services to validate your transactions and identity.

4. Why We Use Data

Your data is used for the following legitimate purposes:

  • Account Management: Creating, maintaining, and securing your user profile.
  • Financial Processing: Handling deposits and withdrawals accurately and securely.
  • Compliance: Verifying age and identity to prevent underage gambling and fraud.
  • Security: Detecting and preventing multi-accounting, bonus abuse, and unauthorized access.
  • Personalization: Tailoring the user experience based on your preferences.
  • Legal Obligations: Meeting the regulatory requirements for gambling operators within the Philippines.
  • Marketing: Sending promotions only if you have explicitly opted in to receive such communications.

5. When We Share Data

We do not sell, rent, or trade your personal information to third parties. We only share data with:

  • Service Providers: Partner payment processors, KYC verification agencies, and technical infrastructure providers required to operate the platform.
  • Legal Authorities: When required by applicable laws in the Philippines or to comply with a valid legal request from a regulatory body.

6. How We Protect Data

We implement robust security measures to safeguard your information:

  • Encryption: Data transmitted between your device and our servers is encrypted using industry-standard protocols.
  • Access Control: Internal access to sensitive user data is strictly limited to authorized personnel based on the principle of least privilege.
  • Payment Isolation: Sensitive payment details are handled by specialized providers to ensure our systems never store full card or account numbers.
  • Active Monitoring: We continuously monitor our systems for potential vulnerabilities and unauthorized access attempts.

7. Cookies and Tracking

We use cookies to remember your preferences and analyze site traffic. For detailed information on the types of cookies we use and how to manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your location and the nature of the data, you have the following rights:

  • Access and Correction: Request a copy of your data or ask us to correct inaccurate information.
  • Deletion and Portability: Request the erasure of your data or receive it in a portable format.
  • Objection and Withdrawal: Object to certain types of processing or withdraw your consent for marketing.

To exercise these rights, please contact our support team via the channels available on this site. Note that we may be unable to delete certain data if it is required to be retained under gambling and anti-money laundering laws in the Philippines.

9. How Long We Retain Data

We retain your personal information for as long as your account remains active. After account closure, we continue to store specific data for the timeframe required by applicable law in the Philippines to ensure legal compliance and auditability.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, that account will be terminated immediately, and any remaining funds will be handled according to our Terms of Service. Parents or guardians who suspect a minor is using our platform should report this via our Support page.

11. Cross-Border Transfers

To provide our services, some of our technical and payment providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates are published on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please reach out to us through the official Support page. Our team is available to assist you with any privacy-related inquiries.